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How Can We Help?
Whether you have questions about hot tubs, saunas, fitness equipment, or an existing order, our team is ready to assist.
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Available weekdays during business hours
Frequently Asked Questions
How long will it take to receive my order?
Orders typically ship within 1 to 3 business days, with transit taking 5 to 8 business days. Total delivery time is approximately 6 to 11 business days from your order date. Every shipment includes tracking so you can follow your package every step of the way.
Do you offer free shipping on hot tubs and saunas?
We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). There is no order minimum required. Orders ship via USPS, UPS, or FedEx based on destination and package size. Please see our Shipping Policy page for full details.
What is your return policy?
We want you to be completely satisfied with your purchase. If something is not right, please contact our team within the return window outlined on our Returns page. We will walk you through the process and make sure your experience is smooth.
Can I exchange my item for a different model?
Exchanges are handled on a case-by-case basis depending on the product and its condition. Reach out to our support team via email or phone and we will do our best to accommodate your needs. We recommend contacting us before shipping anything back.
What power requirements do your hot tubs and saunas need?
Power requirements vary by model. Most of our hot tubs require a dedicated 220V circuit, while many infrared saunas plug into a standard 110V outlet. Each product listing includes detailed electrical specifications, and our team can help you determine the right fit for your space.
How do I know which treadmill or smith machine is right for me?
Choosing the right fitness equipment depends on your available space, fitness goals, and budget. Our product pages include detailed dimensions, weight capacities, and feature comparisons. If you need personalized guidance, send us a message and we will help you find the perfect match.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our team responds to every inquiry within one business day so you are never left waiting.
Secure Shopping
Your personal information and payment details are protected with industry-standard encryption.
Tracked Shipping
Every order ships with full tracking within the Continental U.S. so you know exactly where your purchase is.
Personalized Support
Owned and operated by Three Good Things, our small team provides dedicated one-on-one guidance for every customer.
