Return and Refund Policy
RETURN AND REFUND POLICY
Effective Date: October 7, 2026
This Return and Refund Policy is issued by Three Good Things, Inc. ("Three Good Things," "we," "us," or "our"), the operator of three-good-things.com. It explains when and how returns and refunds are handled.
1. Policy Summary
- Return window: 30 days from delivery
- Damage, defect, or incorrect item reporting: Within 7 days of delivery
- Return shipping: We provide a prepaid return label for defective, damaged, or incorrect items. You pay return shipping for all other returns.
- Restocking fee: 25% for non-defective (change-of-mind) returns. No fee for defective, damaged, or incorrect items.
- Refund processing: Within 7 business days after your return is approved
- Region: United States
2. Return Eligibility
You may return an item within 30 days of delivery if:
- The item is new, unused, and has not been assembled, installed, or filled
- The item is in its original packaging with all parts, accessories, and documentation
- You contacted us and received return approval before shipping the item back
Items returned without prior approval may be refused.
3. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@threegoodthings.com with:
- Your order number
- Clear photos of the item and the packaging showing the issue
- A brief description of the problem
For freight deliveries, please also note any visible damage on the delivery receipt before signing.
Once we review and approve your claim, we will offer a replacement, repair, or full refund. In some cases, we may send a replacement part rather than a full unit. No restocking fee applies to these returns.
4. Return Shipping
Defective, damaged, or incorrect items: We will email you a prepaid return label. You are responsible for downloading and printing the label and attaching it to the package. The label is provided digitally and is not included in your original shipment.
Change-of-mind returns: You are responsible for arranging and paying for return shipping. For large or freight items, return freight costs can be significant, so please contact us first for return instructions. We recommend a trackable, insured shipping method, because we cannot issue a refund for a return we do not receive.
Please ship approved returns within 7 days of receiving return approval.
5. Restocking Fee
Non-defective returns, such as a change of mind, ordering the wrong size, or no longer needing the item, are subject to a 25% restocking fee based on the product price. The fee is deducted from your refund.
No restocking fee applies to items that arrived defective, damaged, or incorrect.
6. Non-Returnable Items
The following items cannot be returned unless they arrived defective, damaged, or incorrect:
- Items that have been assembled, installed, filled with water, connected to gas or electrical service, or otherwise used, including hot tubs, saunas, and gas log sets
- E-bikes, electric scooters, and electric dirt bikes that have been ridden or show signs of use
- Fitness equipment that has been assembled or used
- Items damaged by misuse, improper installation, neglect, or failure to follow manufacturer instructions
- Custom, made-to-order, or special-order items identified on the product page
Natural materials such as hand-carved stone and solid wood can vary in color, veining, and grain. These natural variations are not defects.
7. Refunds
After we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 7 business days after approval. Your bank or card issuer may take additional time to post the credit.
8. Exchanges
If you would like a different item, contact us. We can process an exchange when the original item meets the return conditions above. Exchanges for the same item to replace a defective, damaged, or incorrect product are free of charge.
9. Order Cancellations
You may cancel your order for a full refund before it ships by contacting us at support@threegoodthings.com or 931-248-5003. Once an order has shipped, it cannot be canceled and must follow the return process above.
10. Manufacturer Warranties
Many of our products include a manufacturer's warranty. Warranty claims after the return window are handled under the manufacturer's warranty terms, and we will help you start a claim when possible.
11. Your Legal Rights
This policy does not limit any rights you may have under applicable U.S. consumer protection laws.
12. Changes to This Policy
We may update this policy from time to time. Changes take effect when posted on this page.
13. Contact Us
Three Good Things, Inc.
3983 Peavine Firetower Rd, Crossville, TN 38571, United States
Email: support@threegoodthings.com
Phone: 931-248-5003
Hours: Monday–Friday, 9:00 AM–5:00 PM ET
