Shipping policy
SHIPPING POLICY
Effective Date: October 7, 2026
This Shipping Policy is issued by Three Good Things, Inc. ("Three Good Things," "we," "us," or "our"), the operator of three-good-things.com. It explains how orders are processed, shipped, and delivered.
1. Shipping at a Glance
- Service: Standard Shipping
- Cost: Free shipping on most orders within the contiguous United States. Exceptions are noted in the product description. Shopify Collective products have shipping calculated at checkout.
- Handling time: 1–3 business days
- Transit time: 5–8 business days
- Total delivery time: Typically 6–11 business days
- Order cutoff: 2:00 PM ET
- Destination: United States
2. Shipping Destinations
We ship to addresses within the United States. Free shipping applies to most orders delivered within the contiguous United States (the lower 48 states). Orders to Alaska and Hawaii may carry additional shipping charges, which are shown at checkout. Some large or oversized items may not be available for delivery to these states. We do not currently ship internationally.
Large and freight-shipped items cannot be delivered to P.O. boxes. Please provide a physical street address.
3. Shipping Costs
Most orders ship free within the contiguous United States. When a product has a different shipping cost, the product description will say so.
Products fulfilled through Shopify Collective have shipping calculated at checkout based on the item and your delivery address. You will see the exact shipping cost before you complete your purchase.
All shipping charges and applicable sales tax are shown at checkout. We do not add hidden fees.
4. Processing and Delivery Time
Orders are processed within 1–3 business days. Once shipped, carrier transit typically takes 5–8 business days. Total delivery time is typically 6–11 business days from the date your order is placed. These are good-faith estimates, not guarantees. Carrier delays, weather, and high seasonal volume can extend delivery times.
Order cutoff: Orders placed before 2:00 PM ET on a business day begin processing that day. Orders placed after 2:00 PM ET, or on weekends or U.S. holidays, are treated as received the next business day.
Business days are Monday through Friday, excluding U.S. federal holidays.
If a product page shows a different processing or delivery estimate, that estimate applies to that item.
5. Split Shipments
Our products ship from multiple warehouses and fulfillment partners. If your order contains more than one item, it may arrive in separate packages on different days, each with its own tracking number. Split shipments do not add any charges beyond the shipping cost shown at checkout.
6. Carriers and Large-Item Delivery
Orders ship through trusted national carriers such as UPS, FedEx, USPS, or regional freight carriers, depending on the item's size and your location.
Large items such as hot tubs, saunas, and home gym equipment may ship by freight. The freight carrier may contact you by phone or email to schedule a delivery appointment, so please provide a reachable phone number at checkout. Unless the product page states otherwise, freight delivery is curbside. The item is delivered to the curb or the end of your driveway, not inside your home, and assembly is not included.
7. Order Tracking
When your order ships, you will receive an email with a tracking number and a link to follow your delivery. If your order ships in multiple packages, you will receive tracking for each shipment.
8. Delivery Issues
Delayed or lost packages: If your order has not arrived within the typical 6–11 business day window, contact us at support@threegoodthings.com or 931-248-5003. We will work with the carrier to locate your shipment and arrange a replacement or refund if the package is confirmed lost.
Marked delivered but not received:
- Confirm the shipping address on your order confirmation
- Check around your property and with neighbors or building management
- Contact us within 7 days of the delivery date so we can open a carrier trace
Damaged shipments: Inspect your delivery when it arrives. For freight deliveries, note any visible damage on the delivery receipt before signing. Photograph the packaging and the item, then contact us within 7 days of delivery at support@threegoodthings.com. We will arrange a replacement or refund as appropriate.
9. Missing Items
If an item is missing from your order, contact us within 7 days of delivery with your order number and the missing item details. Your order may have shipped in multiple packages, so please check your tracking emails first. If an item is confirmed missing, we will send it or issue a refund.
10. Address Accuracy
Please review your shipping address carefully at checkout. We are not responsible for orders delivered to an incorrect address entered by the customer. If a package is returned to us because of an address error, we will contact you to arrange reshipment, and additional shipping charges may apply.
11. Returns
We accept returns within 30 days of delivery for eligible items. See our Return and Refund Policy for eligibility, return shipping, and restocking fee details.
12. Changes to This Policy
We may update this Shipping Policy from time to time. Changes take effect when posted on this page.
13. Contact Us
Three Good Things, Inc.
3983 Peavine Firetower Rd, Crossville, TN 38571, United States
Email: support@threegoodthings.com
Phone: 931-248-5003
Hours: Monday–Friday, 9:00 AM–5:00 PM ET
